If you have received a message from "cardprotect.co" on your billing or bank statement and have identified the merchant associated with the transaction, but the product did not arrive, please contact the merchant directly. The merchant should be able to provide you with information about the status of your order and assist you with any issues related to the delivery of the product.
Contact the Merchant
- Check your email: Search your email for a message from the merchant. Check your spam folder if you can't find it in your inbox.
- Contact the merchant: Reach out to the merchant directly by replying to the email or visiting their website.
- Provide details: Include the transaction details and any relevant information about the product that did not arrive.
- Request a refund or replacement: If you have not received the product, request a refund or replacement from the merchant.
Unable to Contact the Merchant?
If you are unable to contact the merchant or have not received a response in more than 5 business days, please contact us by filling out the contact form on our website. We will do our best to assist you with resolving the issue and provide you with further guidance on how to proceed.